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Privacy Policy

Effective Date: 12 May 2025

Last Updated: 30 June 2025

SwapCrypto ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

By using SwapCrypto, you agree to this Privacy Policy. If you do not agree, please do not use our platform.

1. What Information We Collect

We collect only the information that is necessary to provide our services and ensure a secure experience. The types of information we may collect include:

a. Transaction Information

  • Type of coins or tokens swapped
  • Wallet addresses (sender and receiver)
  • Amounts involved in each transaction
  • Transaction timestamps and status

We collect this to process your swap and provide transaction records.

b. Payment Information

When you use fiat payment options, we may collect limited payment data. Full payment processing is handled by third-party providers, not by SwapCrypto.

These providers may collect and store:

  • Cardholder name
  • Card details
  • Billing information
  • Identity verification details (if KYC is required)

Please review their privacy policies before using their services.

c. Technical Data

When you use our platform, we may collect technical information, such as:

  • Your IP address
  • Browser type and version
  • Device type and operating system
  • Language and region settings
  • Referral URLs
  • Pages visited and time spent

This helps us maintain platform performance, fix issues, and improve your experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To complete and process crypto swaps
  • To provide fiat-to-crypto services via partners
  • To display transaction details
  • To monitor for fraud or misuse
  • To improve our platform performance and usability
  • To comply with applicable laws and requests from regulators

3. Cookies and Similar Technologies

We use cookies to enhance your experience and gather usage data. Cookies are small files placed on your device.

We may use cookies to:

  • Remember your preferences
  • Track platform usage (e.g., Google Analytics)
  • Help detect and prevent fraud

You can disable cookies in your browser settings, but some features may not work correctly.

4. Third-Party Services

We work with third-party service providers, such as:

  • Blockchain explorers
  • Payment processors
  • Analytics platforms
  • Anti-fraud services

These services may collect and use data according to their own privacy policies. SwapCrypto is not responsible for their handling of your information.

5. How We Protect Your Data

We take data security seriously. We use:

  • HTTPS encryption on our website
  • Secure protocols to process transactions
  • Internal checks to monitor for suspicious activity

We do not store:

  • Your private keys
  • Your crypto wallet seed phrases
  • Full credit card data (collected directly by third-party providers)

Still, no platform is 100% immune to risks. Please use strong security practices on your end as well.

6. Data Retention

We retain transaction records and technical data for as long as needed to:

  • Comply with applicable laws and regulations
  • Prevent fraud and abuse
  • Provide customer support

We do not collect or retain personal accounts or user profiles.

7. Your Privacy Choices

You have certain choices when using our platform:

  • Do Not Track: You can disable cookies and tracking tools in your browser.
  • Limit Fiat Services: You may avoid using fiat-to-crypto options if you prefer not to share payment data.
  • Contact Us: You can reach out to us to ask about what data we may have collected or to request its deletion, if applicable.

Note: If your transaction involved third-party services (such as payment partners), please contact them directly for data removal requests.

8. Children’s Privacy

SwapCrypto is not meant for use by children under the age of 18. We do not knowingly collect information from minors. If you believe a child has used our service, please contact us, and we will take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. When we do, we will post the updated version on this page with a new 12 May 2025

If you continue to use SwapCrypto after any changes, it means you accept the updated policy.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

  • Email: [email protected]
  • Telegram: @swapcryptoreal

By using SwapCrypto, you agree to the collection and use of your data as described in this Privacy Policy.

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  • ETH to TRX
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  • BTC to SOL

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