Welcome to Support Center

Need help? Find answers to common questions, explore helpful articles, or contact our team.

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Feel free to contact us with your questions and we will answer asap. Available 24/7 • Avg. response time: under 30 minutes

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Common Questions (FAQs)

How long does a crypto exchange take?

Crypto exchanges on Swapcrypto usually take between 5 to 20 minutes, depending on network traffic and the cryptocurrencies involved. Fiat-to-crypto purchases may take a bit longer due to payment verification. You'll receive real-time updates once the transaction is initiated.

What to do if my transaction is stuck?

If your transaction seems stuck, first check the blockchain status using the transaction hash. Network delays can occur during high congestion. If it's been more than 30 minutes without updates, please contact our support team with your order ID — we’re here 24/7.

How are exchange rates calculated?

Swapcrypto fetches real-time rates from multiple liquidity providers and market sources. The final rate you see includes network fees, spreads, and service charges — ensuring transparency and competitive pricing at the time of the transaction.

Do I need to verify my identity to use Swapcrypto?

No. You can exchange cryptocurrencies on Swapcrypto without any identity verification. However, if you're buying crypto with fiat, basic verification may be required depending on the selected payment method or provider.

Do I need a crypto wallet to use Swapcrypto?

Yes. Swapcrypto is a non-custodial platform — we don’t store your funds. You’ll need to provide your own compatible crypto wallet address when exchanging or buying crypto. This ensures full control and security over your assets.