We will process your transaction even if you:

• Send a deposit in the wrong network, if this asset is supported on our service
• Create a transaction with a wrong coin
• Select an amount and then send a different one
• Send more than one deposit for the same transaction
• Send a deposit long after the exchange was created or completed

We will not be able to proceed with the transaction on the initial terms if you:

• Send a deposit for a fixed-rate exchange after the rate expires, provided that the rate declines over this timeframe
• Make a transaction using the wrong contract address
• In these cases, we encourage you to contact our support team. The exchange can be continued from there, or alternatively, you are free to request a refund.

How to cancel an exchange:

• If you have already sent the funds for the exchange, immediately contact our support team for assistance
• If you didn’t send any funds yet, there is no need to cancel the transaction, you can simply create a new one